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RIPTA LAUNCHES ONLINE CUSTOMER SATISFACTION SURVEY

April 12, 2015

The Rhode Island Public Transit Authority (RIPTA) wants to know how satisfied customers are with their bus service.  They are inviting customers to take their third annual online Customer Satisfaction Survey, available on the RIPTA website from Monday, April 13 through Sunday, May 10, 2015.   Each participant who provides their contact information will be automatically entered to win a RIPTA prize pack that includes a 15-ride pass, a $10 gift certificate to One More Taco in Johnston and more. 
Customers should visit RIPTA’s website www.ripta.com and click on the Survey Link or they can access the survey directly at https://www.surveymonkey.com/s/RIPTA2015English.For the Spanish version, visit https://www.surveymonkey.com/s/RIPTA2015Espanol.  “The more people that participate, the better we can serve our customers,” said Barbara Polichetti, RIPTA’s Director of Public Affairs.  “Everyone’s opinion matters.” The survey is part of nationwide polling conducted by the American Bus Benchmarking Group (ABBG) and RIPTA is proud to be one of 14 transit agencies that are participating.  The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform standards.  The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. RIPTA will be comparing the results to learn from other agencies’ successes as well as sharing successes of its own. For more information about this group and their members, visithttp://americanbusbenchmarking.org.

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